Shipping Policy
We will package and post your items to ensure your product reaches you in perfect condition.
At TR2ME we are proud to offer a fast and efficient delivery service.
You can find the delivery times and the prices;
http://tr2me.com/servicespricing/
Please note that your order will only be shipped once payment and delivery details have been approved.
Return Policy
Our top priority is always customer satisfaction and with this in mind we always handle all enquiries and orders with efficiency and to the best of our ability. We always hope that you are 100% satisfied with your purchase but recognise that there can be certain issues with the goods once they are received.
Damaged/Defective Products or Wrong Item Received?
Don't worry, we'll take care of it! Please send an email to our customer service department on info@tr2me.com or call a customer advisor on +90 (0)212 5300008.
How do I return an item?
Returning an item is easy ! If you are not satisfied with your purchase for any reason and the item is unused, unmarked and has the original packaging, please contact us within 30 days for a return authorization at info@tr2me.com
In the rare event that you received a defective item, please contact info@tr2me.com within 30 days and we will make sure your item is replaced or purchase refunded in a speedy manner.
Company will pay any return shipping cost if the return is a result of our error. Customer must pay shipping as a result of their own error (ex: wrong size).
We will not accept returns or exchanges for certain items under any circumstances, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Any product missing the serial number or UPC.
- Any "Final Sale" items as marked on the Website.
Contacting us
We are always pleased to hear from our customers, even if you're informing us that we have not lived up to your expectations. We are grateful for any time you spend communicating with us, increasing our knowledge on what our customers like and dislike. We aim to continuously improve the servies we offer and hope this encourages you to recommend us to your friends and family.
If you have any questions about this statement or any queries about tr2me.com please contact us on:
E-mail us on info@tr2me.com or call a Customer Advisor on +90 (0)212 530 0008
Altintepsi Mah. Hayattepe Sitesi B053
Istanbul, Bayrampasa 34035
TURKEY
